Manages a team of Dispute and Deductions Specialists
Handles complex client specific queries, issues or escalations within the client context
Drives process redesign to ensure improvement within client context
Assesses GPM applicability and matches this to client requirements
Operates at the level of Subject Matter Expert for the client specific application of the client processes
Drives Value back to client utilizing his process expertise
Assesses the control framework within the client processes context
Researches individual customer deductions and disputes for validity
Acts as first escalation point for contested disputes and deductions
Escalates problem deductions and disputes to the client in accordance with the escalation policy. Prepares recommendations with regards to actions
Reviews query developments and trends at various customer levels providing root cause analysis of anomalies and recommend solutions
Attends f2f customer meetings if required
Candidate must possess at least a Bachelor's/College Degree , Finance/Accountancy/Banking or equivalent.
Preferably with SAP background
Applicants must be willing to work in Taguig.
Must be amenable with 5:30am-2:30pm shift or 9:00am-6:00pm shift