Collection Associate

Collection call 1 & call 2 (overdue invoices)

Send 7 day letter & NITS (demand letters)

Follow up on allocation details if no remittance received on the payments (unallocated payments)

Answer email queries and follow up email

Answer incoming calls

Voice Mail checking

Webcollect logging

Credit card link generation

Refund process in sharepoint

Coordinate with the distributor partners for okay to supply, POD copies and other queries

Coordinate with the account managers for issue, escalation and inquiries and other reports

Coordinate with MDM team for account changes and other inquiries

Coordinate with credit team for account issue and inquiries

Coordinate with cash app team for allocation provided by customer

Coordinate with credit team for credit request queries

Coordinate with accrec with customer related issue and inquiries

Weekly call with MCO for Bad & Doubtful debt report

Monthly call with credit team for the OOH overdue/B&D report

Pre-warning stop supply report for QSR account managers

Generate reports

Facilitate regular calls with MCO / stakeholders