Collection call 1 & call 2 (overdue invoices)
Send 7 day letter & NITS (demand letters)
Follow up on allocation details if no remittance received on the payments (unallocated payments)
Answer email queries and follow up email
Answer incoming calls
Voice Mail checking
Webcollect logging
Credit card link generation
Refund process in sharepoint
Coordinate with the distributor partners for okay to supply, POD copies and other queries
Coordinate with the account managers for issue, escalation and inquiries and other reports
Coordinate with MDM team for account changes and other inquiries
Coordinate with credit team for account issue and inquiries
Coordinate with cash app team for allocation provided by customer
Coordinate with credit team for credit request queries
Coordinate with accrec with customer related issue and inquiries
Weekly call with MCO for Bad & Doubtful debt report
Monthly call with credit team for the OOH overdue/B&D report
Pre-warning stop supply report for QSR account managers
Generate reports
Facilitate regular calls with MCO / stakeholders
Bachelor's Degree holder
Preferably with SAP background
Must be amenable with 5:30am-2:30pm shift